Follow these steps to efficiently create a direct ship order in HLC.
Step 1: Access HLC and Masterlinq
Open HLC in your browser and log in to your account.
Open Masterlinq and navigate to the order you need to process.
Step 2: Add Item to Cart
Copy the SKU from the order in Masterlinq.
Go to HLC, paste the SKU into the search box, and hit Search.
When the item appears, enter the quantity needed.
Click the cart image next to the quantity to add it to the cart.
Click "Checkout."
Step 3: Enter Customer Shipping Address
Return to Masterlinq and copy the customer's address.
In HLC, click "Edit" under the delivery address section.
Click "Edit Custom Address" at the bottom.
Paste the copied customer details into the appropriate fields.
Important: Delete any extra spaces after the text in each line—HLC does not allow spaces at the end of fields and will not proceed if any exist.
Uncheck the “signature required” option if the order is under $150.00.
Click "Save and Continue."
Step 4: Finalize Order
Check the “credit card” details. If the correct card is selected, proceed.
Go back to Masterlinq, copy the order number, and paste it into the “PO field” in HLC.
Click "Submit" to complete the order.
Step 6: Update Masterlinq
Return to Masterlinq and click the box next to the SKU.
Click "Select an Action," then select "Move to Dropship."
Once the page refreshes, click the box next to the SKU again.
Click "Select an Action" and select "Shipped.”
Scroll to the bottom of the page—if you see a shipment from Reno, click the Delete button.
This removes the order from the Reno warehouse shipping profile since it has now been converted into a direct ship order for the customer.
Following these steps, you can successfully process a direct ship order through HLC while ensuring accurate shipping details. If you need assistance, please contact Masterlinq support.