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Creating a Drop Ship Order in JBI

Masterlinq Support

Follow these steps to efficiently create a drop ship order in JBI.


Step 1: Access JBI and Masterlinq

  1. Open JBI in your browser and log in to your account.

  2. Open Masterlinq and go to the Special Order section in the Picklist.

  3. Select the order you wish to ship from JBI.


Step 2: Add Item to Cart

  1. Copy the SKU from Masterlinq, but only copy the numbers—exclude the "J".

    • Note: The "J" is a designator for JBI parts in Masterlinq and on your website, but it is not needed for ordering on the JBI website.

  2. In JBI, go to "Orders" at the top of the page and click "New Order."

  3. Paste the SKU into the "Part #” section and hit the Tab button.

  4. The system will display the quantity box and available warehouse locations.

  5. Check the address in Masterlinq to determine the closest JBI warehouse.

    • If no nearby warehouse is available, select the most appropriate location.

  6. Click the "Add" button and then "Checkout".


Step 3: Set Up Dropshipping

  1. Scroll to the bottom and click "Continue".

  2. Click on "Dropship to a One-Time Address."


Step 4: Choose Shipping Method

There are two ways to create a dropship in JBI:

Option 1: Add Shipping Charges to Invoice

1.    In Masterlinq, copy the customer's address.

2.    Return to JBI and paste the address into the appropriate fields.

Option 2: Upload a Prepaid Shipping Label

1.    If you can create your own shipping label, select "Upload a Prepaid Label."

2.    Fill in the customer’s name and state.

3.    Upload your prepaid shipping label with the customer’s address.


Step 5: Finalize Order

  1. Click the button for "Dropship to Customer, Residential Address."

  2. Click the checkbox to agree to the terms.

  3. Click "Save Changes."

  4. Copy the order number from Masterlinq and paste it into the PO section.

  5. Click "Submit" to finalize the order.


Step 6: Update Masterlinq

  1. Return to Masterlinq and click the box next to the SKU.

  2. Click "Select an Action", then select "Move to Dropship".

  3. Once the page refreshes, click the box next to the SKU again.

  4. Click "Select an Action" and select "Shipped".

  5. Scroll to the bottom of the page—if you see a shipment from Reno, click the Delete button.

    • This removes the order from the Reno warehouse shipping profile since it has now been converted to a direct ship order for the customer.


By following these steps, you can successfully process a direct ship order through JBI while ensuring accurate shipping details. If you need assistance, please contact Masterlinq support.

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