Support: What items are charged a fee?

For accounts that use the processing fee model, any item not matched to your POS system account and allocated to your retail store at the time of ordering will be charged a processing fee. The processing fee rate can be found in your Masterlinq contract. In addition, items moved from your retail store allocation to a supplier will be charged a processing fee.

Please note, it is critical that your POS systems stock is correct for this to be as accurate as possible. If you believe you have an error on your account, please submit a support ticket and our team will review and adjust accordingly.

Lastly, Masterlinq charges processing fees based on GMV (gross monthly volume). Order cancellations, returns, or any other adjustments are not removed from billing once the items have been processed. If orders are cancelled prior to a picklist being run, processing fees will not be charged on the order.

Orders that import with a risk class of "High" will not be processed and will not be charged a processing fee.